How to activate your account
How to activate
Create your online profile
Step 1
Go to Go365.com, select Sign in and go to the Don’t have a profile section. Choose Activate online profile.
Create your online profile - Step 1
Create your online profile
Step 2
Complete the fields with your member ID, date of birth and ZIP code associated with your Humana policy, then select Continue.
Create your online profile - Step 2
Create your online profile
Step 3
Enter and confirm your email address, then create a username and password for your account.
Create your online profile - Step 3
Create your online profile
Step 4
You will see the username and email address associated with your profile. Select “Sign in now and get started” to continue.
Create your online profile - Step 4
- Step 1
- Step 2
- Step 3
- Step 4
Sign in across multiple devices
To protect your privacy and personal information, Go365 has an additional layer of security in place: the 2-factor authentication process.
If you are signing in from a new device, or it has been a while since you’ve signed in, Humana will respond with this message: “We don’t recognize the device you’re using.”
You can then follow these easy steps to get access:
- Select “Sign in” and complete the steps to confirm your member information.
- Humana will email or text you a confirmation code, good for 20 minutes.
- Enter the code on the website.
Go365 is not an insurance product. Not available with all Humana health plans.
“Humana” is the brand name for plans, products, and services provided by one or more of the subsidiaries and affiliate companies of Humana Inc. (“Humana Entities”). Plans, products, and services are solely and only provided by one or more Humana Entities specified on the plan, product, or service contract, not Humana Inc. Not all plans, products, and services are available in each state.
Humana Inc. and its subsidiaries, including Go365, comply with all applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, marital status, gender, gender identity or sexual orientation. We also provide free language interpreter services. See our full accessibility rights information and language options.
Humana is a Medicare Advantage HMO, PPO and PFFS organization with a Medicare contract. Enrollment in any Humana plan depends on contract renewal.
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