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Go365 Notice of Privacy Practices

How we protect your personal information

This notice explains how information about you may be used and shared. Please carefully look over this communication.

Keeping your personal information private is important. You don’t need to do anything unless you have a complaint.

We’re glad that you are part of the Go365® program. We want you to know that we will protect your personal information and keep it private.

This notice explains how Go365 protects your personal information. It also explains how your information is used. There are times when we may need to share your personal information. This notice explains why we may need to do this for legal reasons. We follow these rules about using and sharing your personal information. We will also let you know if any of these rules change.

We can change the rules for using and sharing personal information at any time. If the rules change, it will be for all personal information, even any information we have before the change was made. When we make a significant change in the rules, we will change this notice and let you know. Any changes to the rules for using or sharing personal information will be for everyone in the Go365 program.

What is personal information?

Personal information is health information and any information that identifies you; like your name, address, telephone number, and email address. This information also includes any personal and health information about your physical or mental health, which is created or received by a healthcare provider or Go365. We protect all of this information, whether it is spoken, written down, or part of an electronic record.

How does Go365 protect my information?

There are laws to protect your information. Go365 must follow these laws. We also take these steps to keep your information private:

  • We limit who can see your information to only those who need to see it.
  • We limit how we use your information, and share it only when there is a good reason.
  • We let you know how we use or share your information.
  • Everyone who works for Go365 is trained on how to protect your information.
  • Organizations that contract with Go365 to help us deliver the program are required to follow similar rules as Go365 to protect your information as required by state and federal laws.

How does Go365 use and share my information?

Go365 may use and/or share your information with you or someone who has the legal right to act for you, and where required by law.

Go365 can also use or share your information:

  • For rewards including Points, Bucks and HealthyFood savings, if applicable.
  • For your Go365 experience to give you feedback and tools to help you reach your wellness goals. This may include outreach by Go365 based on responses that you provide to us when completing your Health Assessment or risks identified from the results of your Health Assessment or Go365 biometric screening, if applicable.
  • For contacting members who have requested outreach by a representative of Go365 or Humana Wellness.
  • For the Go365 program, including your program enrollment, answering your questions and requests for services, handling complaints, and for making the Go365 program better.
  • With your employer or program sponsor when you enroll or disenroll from the Go365 program. We may share your personal health information with your employer or program sponsor as part of a summary report, as long as it does not include your name or any other information that identifies you.
    • We will share information with your employer that indicates your level of participation in the Go365 program without including your personal health information.
    • We will share information with your employer regarding invalid events or other submissions for rewards.
    • We will not share your personal health information with your employer or program sponsor unless you tell us that we can.
    • With your permission, we will share information with the employer who sponsors your Go365 program that indicates your eligibility for certain incentives the employer may offer, if applicable.
  • To contact you with information about other program benefits and services.
  • With your family, domestic partner and friends if you are unavailable to communicate, such as in an emergency.
  • For law enforcement purposes, to military authorities and as otherwise required by law.
  • For compliance programs.
  • With your health insurance plan for clinical health/disease management programs and other programs that may help Go365 members manage or improve their health.
  • To avert a serious and imminent threat to your health or safety or the health or safety of others.

Will Go365 use my information in any other way?

If we need to use your information in any way that we have not explained in this notice, Go365 will ask for your written permission before using or sharing your information. You may end your permission at any time by telling us in writing. We will not use or share your information for any reason not described in this notice without your permission.

What does Go365 do with my information when I am no longer a program participant?

Your information may continue to be used as described in this notice even when you are no longer in the Go365 program. If you leave the program, we will keep your information for a period of time as required by law. After that, we will destroy your information in a way that continues to protect your privacy.

How can I get a copy of this notice?

You can get a copy of this privacy notice by downloading or printing this form from the web or by contacting:

Go365 Privacy Office

P.O. Box 1438

Louisville, KY 40202-1438

What should I do if I believe my privacy has been violated?

If you believe your privacy has been violated in any way, you may file a complaint by contacting:

Go365 Privacy Office

P.O. Box 1438

Louisville, KY 40202-1438

How to get help in another language

Go365 has free help for members who don’t speak English or need extra help. Call the number on the back of your Go365 or Humana member ID card to contact Customer Care for help in any language that you need.

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Humana Inc. and its subsidiaries, including Go365, comply with all applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. We also provide free language interpreter services. See our full accessibility rights information and language options

Humana is a Medicare Advantage HMO, PPO, and PFFS organization with a Medicare contract.
Enrollment in any Humana plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits may change each year.

Go365 is not an insurance product. Not available with all Humana health plans.

“Humana” is the brand name for plans, products, and services provided by one or more of the subsidiaries and affiliate companies of Humana Inc. (“Humana Entities”). Plans, products, and services are solely and only provided by one or more Humana Entities specified on the plan, product, or service contract, not Humana Inc. Not all plans, products, and services are available in each state.

Medical Plans

Humana group medical plans are offered by Humana Medical Plan, Inc., Humana Employers Health Plan of Georgia, Inc., Humana Health Plan, Inc., Humana Health Benefit Plan of Louisiana, Inc., Humana Health Plan of Ohio, Inc., Humana Health Plans of Puerto Rico, Inc. License # 00235-0008, Humana Wisconsin Health Organization Insurance Corporation, or Humana Health Plan of Texas, Inc., or insured by Humana Health Insurance Company of Florida, Inc., Humana Health Plan, Inc., Humana Health Benefit Plan of Louisiana, Inc., Humana Insurance Company, Humana Insurance Company of Kentucky, or Humana Insurance of Puerto Rico, Inc. License # 00187-0009, or administered by Humana Insurance Company or Humana Health Plan, Inc. For Arizona residents, plans are offered by Humana Health Plan, Inc. or insured by Humana Insurance Company. Administered by Humana Insurance Company.

Go365 is not an insurance product.

Dental Plans

Humana individual dental plans are insured or offered by Humana Insurance Company, HumanaDental Insurance Company, Humana Insurance Company of New York, The Dental Concern, Inc., CompBenefits Insurance Company, CompBenefits Company, CompBenefits Dental, Inc., Humana Employers Health Plan of Georgia, Inc., Humana Health Benefit Plan of Louisiana, Inc., or DentiCare, Inc. (DBA CompBenefits). Discount plans are offered by HumanaDental Insurance Company, Humana Insurance Company, or Texas Dental Plans, Inc. For Arizona residents: Insured by Humana Insurance Company. For New Mexico residents: Insured by Humana Insurance Company. For Texas residents: Insured or offered by Humana Insurance Company, HumanaDental Insurance Company, or DentiCare, Inc. (DBA CompBenefits).

Humana group dental plans are offered by Humana Insurance Company, HumanaDental Insurance Company, Humana Insurance Company of New York, Humana Health Benefit Plan of Louisiana, The Dental Concern, Inc., Humana Medical Plan of Utah, CompBenefits Company, CompBenefits Insurance Company, CompBenefits Dental, Inc., Humana Employers Health Plan of Georgia, Inc., or DentiCare, Inc. (DBA CompBenefits).

Vision Plans

Humana individual vision plans are insured by Humana Insurance Company, The Dental Concern, Inc., Humana Insurance Company of New York, or Humana Health Benefit Plan of Louisiana, Inc. For Arizona residents: Insured by Humana Insurance Company. For New Mexico residents: Insured by Humana Insurance Company. For Texas residents: Insured by Humana Insurance Company.

Humana group vision plans are offered by Humana Insurance Company, HumanaDental Insurance Company, Humana Health Benefit Plan of Louisiana, Humana Insurance Company of Kentucky, Humana Insurance Company of New York, CompBenefits Insurance Company, CompBenefits Company, or The Dental Concern, Inc.

Life Plans

Humana group life plans are offered by Humana Insurance Company or Humana Insurance Company of Kentucky.

Please click here  to view a complete list of the legal entities that offer, underwrite, administer or insure insurance products and services.

Limitations and exclusions

Our health benefit plans, dental plans, vision plans, and life plans, have exclusions, limitations, and terms under which the coverage may be continued in force or discontinued. Our dental plans, vision plans, and life plans may also have waiting periods. For costs and complete details of coverage, call or write Humana or your Humana insurance agent or broker.

Individual applications are subject to eligibility requirements.

Before applying for group coverage, please refer to the pre-enrollment disclosures for a description of plan provisions which may exclude, limit, reduce, modify or terminate your coverage. The plan provisions are available here or through your sales representative.

For group plans, please refer to your Benefit Plan Document (Certificate of Coverage/Insurance or Summary Plan Description) for more information on the company providing your benefits.

Statements in languages other than English contained in the advertisement do not necessarily reflect the exact contents of the policy written in English, because of possible linguistic differences. In the event of a dispute, the policy as written in English is considered the controlling authority.

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