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Go365 Accessibility Resources

Go365™ complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, or disability. Go365 does not exclude people or treat them differently because of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, or disability.

Multi-language interpreter services

If you (or someone you’re helping) have questions, you have the right to get help and information in your language at no cost. To talk to an interpreter, Contact Us. See this information in other languages: Multi-language Interpreter Services.pdf (14 KB)

Si usted (o alguien a quien usted está ayudando) tiene preguntas, tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para hablar con un intérprete, póngase en contacto con nosotros. Ver esta información en otros idiomas: Multi-language Interpreter Services.pdf

如果您(或者您正在幫助的人)有任何疑問,您有權使用您的母語免費獲得此類幫助和資訊。如欲聯繫口譯員,請與我們聯絡。 通過其他語言查看本資訊:Multi-language Interpreter Services.pdf (14 KB)

Language assistance & alternative formats

For customers with disabilities or limited English proficiency, we provide the following communication services at no cost when interacting with Go365:

  • Over-the-phone interpretation available in 200 languages
  • American Sign Language interpreters (in-person or video)
  • Linguistically-trained interpreters for visually-impaired customers
  • Video interpretation from a smartphone or computer
  • Teletype (TTY) services
  • Written materials available in languages other than English, and alternative formats including braille, audio, large print, and accessible PDF

To request language assistance or request materials in alternative formats, please call Go365 Customer Support at the number on the back of your member ID card (TTY: 711).

See the Non-Discrimination, Cultural Competency, Language Proficiency and ADA for a detailed description of our policy and program.

On Go365.com

We are continuously improving our digital experiences to meet or exceed universal design best practices and web accessibility standards. We follow and support Section 508 of the US Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines from the W3C Accessibility Initiative.

To provide accessible web and mobile app experiences, we strive to:

  • Make our content and navigation easy to see
  • Make it easy to interact using a mouse, keyboard, and/or touchscreens
  • Provide text and visual alternatives for sounds
  • Provide text and audio alternatives for visuals
  • Support using a computer without a monitor or display
  • Support using assistive technologies to navigate and access content
  • Support the use of native accessibility features on mobile devices and tablets

In addition, if you are having trouble accessing our websites or mobile apps, our Customer Support representatives can read the website to you.

If you find anything on our sites or apps difficult to use, please let us know.

To request assistance or report a problem, please call Go365 Customer Support at the number on the back of your member ID card (TTY: 711). Hours of operation are 8 a.m. – 7 p.m. Eastern time.

For complaints

If you were discriminated against, or if Go365 or a healthcare provider did not accommodate your needs, we will promptly address the matter. Please call Go365 Customer Support at the number on the back of your member ID card (TTY: 711). Hours of operation are 8 a.m. – 7 p.m. Eastern time.

If you believe that Go365 has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, or disability you can file a grievance with:

Discrimination Grievances
P.O. Box 14618
Lexington, KY 40512 - 4618

If you need help filing a grievance, call the number on your member ID card (TTY: 711). Or call 1-877-320-1235 (TTY: 711) for assistance. Hours of operation are 8 a.m. – 7 p.m. Eastern time.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800–368–1019
1-800-537-7697 (TDD – Telecommunication Device for the Deaf)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

California members:

If you need help with a grievance that has not been resolved by Humana or is unresolved for more than 30 days, you may call the California Department of Managed Healthcare at: 1-888-466-2219 or TDD: 1-877-688-9891-or visit http://www.hmohelp.ca.gov

You may also call the California Department of Insurance at: 1-800-927-4357.

For assistance or more information

For questions, assistance, or special accommodations, please call Go365 Customer Support at the number on the back of your member ID card (TTY: 711). Or call 1-877-320-1235 (TTY: 711) for assistance. Hours of operation are 8 a.m. – 7 p.m. Eastern time.

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Humana Inc. and its subsidiaries, including Go365, comply with all applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender, gender identity, ancestry, ethnicity, marital status, religion, or language. We also provide free language interpreter services. See our full accessibility rights information and language options

Humana is a Medicare Advantage HMO, PPO, and PFFS organization with a Medicare contract.
Enrollment in any Humana plan depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits may change each year.

Go365 is not an insurance product. Not available with all Humana health plans.

“Humana” is the brand name for plans, products, and services provided by one or more of the subsidiaries and affiliate companies of Humana Inc. (“Humana Entities”). Plans, products, and services are solely and only provided by one or more Humana Entities specified on the plan, product, or service contract, not Humana Inc. Not all plans, products, and services are available in each state.

Medical Plans

Humana group medical plans are offered by Humana Medical Plan, Inc., Humana Employers Health Plan of Georgia, Inc., Humana Health Plan, Inc., Humana Health Benefit Plan of Louisiana, Inc., Humana Health Plan of Ohio, Inc., Humana Health Plans of Puerto Rico, Inc. License # 00235-0008, Humana Wisconsin Health Organization Insurance Corporation, or Humana Health Plan of Texas, Inc., or insured by Humana Health Insurance Company of Florida, Inc., Humana Health Plan, Inc., Humana Health Benefit Plan of Louisiana, Inc., Humana Insurance Company, Humana Insurance Company of Kentucky, or Humana Insurance of Puerto Rico, Inc. License # 00187-0009, or administered by Humana Insurance Company or Humana Health Plan, Inc. For Arizona residents, plans are offered by Humana Health Plan, Inc. or insured by Humana Insurance Company. Administered by Humana Insurance Company.

Go365 is not an insurance product.

Dental Plans

Humana individual dental plans are insured or offered by Humana Insurance Company, HumanaDental Insurance Company, Humana Insurance Company of New York, The Dental Concern, Inc., CompBenefits Insurance Company, CompBenefits Company, CompBenefits Dental, Inc., Humana Employers Health Plan of Georgia, Inc., Humana Health Benefit Plan of Louisiana, Inc., or DentiCare, Inc. (DBA CompBenefits). Discount plans are offered by HumanaDental Insurance Company, Humana Insurance Company, or Texas Dental Plans, Inc. For Arizona residents: Insured by Humana Insurance Company. For New Mexico residents: Insured by Humana Insurance Company. For Texas residents: Insured or offered by Humana Insurance Company, HumanaDental Insurance Company, or DentiCare, Inc. (DBA CompBenefits).

Humana group dental plans are offered by Humana Insurance Company, HumanaDental Insurance Company, Humana Insurance Company of New York, Humana Health Benefit Plan of Louisiana, The Dental Concern, Inc., Humana Medical Plan of Utah, CompBenefits Company, CompBenefits Insurance Company, CompBenefits Dental, Inc., Humana Employers Health Plan of Georgia, Inc., or DentiCare, Inc. (DBA CompBenefits).

Vision Plans

Humana individual vision plans are insured by Humana Insurance Company, The Dental Concern, Inc., Humana Insurance Company of New York, or Humana Health Benefit Plan of Louisiana, Inc. For Arizona residents: Insured by Humana Insurance Company. For New Mexico residents: Insured by Humana Insurance Company. For Texas residents: Insured by Humana Insurance Company.

Humana group vision plans are offered by Humana Insurance Company, HumanaDental Insurance Company, Humana Health Benefit Plan of Louisiana, Humana Insurance Company of Kentucky, Humana Insurance Company of New York, CompBenefits Insurance Company, CompBenefits Company, or The Dental Concern, Inc.

Life Plans

Humana group life plans are offered by Humana Insurance Company or Humana Insurance Company of Kentucky.

Please click here  to view a complete list of the legal entities that offer, underwrite, administer or insure insurance products and services.

Limitations and exclusions

Our health benefit plans, dental plans, vision plans, and life plans, have exclusions, limitations, and terms under which the coverage may be continued in force or discontinued. Our dental plans, vision plans, and life plans may also have waiting periods. For costs and complete details of coverage, call or write Humana or your Humana insurance agent or broker.

Individual applications are subject to eligibility requirements.

Before applying for group coverage, please refer to the pre-enrollment disclosures for a description of plan provisions which may exclude, limit, reduce, modify or terminate your coverage. The plan provisions are available here or through your sales representative.

For group plans, please refer to your Benefit Plan Document (Certificate of Coverage/Insurance or Summary Plan Description) for more information on the company providing your benefits.

Statements in languages other than English contained in the advertisement do not necessarily reflect the exact contents of the policy written in English, because of possible linguistic differences. In the event of a dispute, the policy as written in English is considered the controlling authority.

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