Member help

00:04      If you're a Go365 member, you know the

00:07      importance of working hard to maintain

00:09      your health.

00:10      Good nutrition is a major part

00:12      of living a healthy lifestyle. That's why

00:14      we've teamed up with Walmart to offer

00:16      HealthyFood™, a program that allows eligible members

00:19      to save money on healthier groceries

00:21      marked with the Great For You™ icon

00:23      at Walmart stores nationwide.

00:27      In order to participate, members must first

00:29      request their HealthyFood Shopping Card.

00:31      Start by signing in to Go365.com,

00:35      then visit the Healthy Eating page

00:38      and follow the prompts to request your card.

00:40      Your HealthyFood Shopping Card will arrive

00:42      at the address we have on file

00:44      in 7-10 business days.

00:47      Once you receive the card, it's ready to use.

00:49      Visit your local Walmart and shop

00:51      for items marked with the Great For You icon,

00:53      like certain whole grains, fresh fruits and vegetables,

00:56      and some lean meats and dairy items

00:58      and receive savings on your bill.

01:01      At the register, follow these steps:

01:03      1) make sure the cashier scans all of your items,

01:06      2) generates the subtotal,

01:08      3) then scans your HealthyFood Shopping Card

01:10      before you pay. Check your receipt

01:13      to see how much you saved.

01:15      HealthyFood is just another way that

01:18      Go365 helps you live a healthy lifestyle.

00:03    As a member of Go365, you earn Points for some activities automatically when

00:08    you complete them, like tracking a verified workout on a connected fitness

00:12    device, completing calculators, and other education activities, joining a Challenge,

00:17    taking your Health Assessment, and more. But many activities require you to

00:22    submit proof of completion before you can receive your Points. Each activity is

00:27    a little different but you can find the information you need by opening the

00:31    activity you're trying to complete. Let's see what it takes to submit proof that

00:35    you completed an athletic event like a 5k. Start by visiting Go365.com and

00:42    selecting "Activities." You can filter activities by category if it helps you

00:47    find the one you're looking for. In this case, we will filter by "Fitness." Find "Take

00:53    part in an athletic event," and select "View details." Near the bottom of the page,

00:58    there are fields you fill in to submit proof. Mark the date you completed the

01:03    activity, the event type (which is walking in this case), the distance, and finally,

01:09    upload proof of completion. This can be a photo of your race bib or a screenshot

01:14    of your race results, featuring your name and completion time. Click "Submit" and

01:20    look for your Points in one to two business days. They will show in your

01:24    Go365 statement on the date the activity was completed, not the date it was submitted.

00:03   As a Go365 member, you get one Buck for every Point you earn.

00:08   As you do more and more activities to earn Bucks, you'll be able to treat yourself to

00:12   some exciting rewards and discounts in the Go365 Mall.

00:16   And why shouldn't you?

00:17   After all, you earned it!

00:19   There are gift cards to your favorite stores, like Amazon.com, Target, Macy's, Lowe's, iTunes

00:26   and more.

00:27   Gift cards allow you to spend your Bucks flexibly on things that feel rewarding to you personally.

00:33   You can also purchase fitness devices with Bucks or for cash at a discounted price.

00:38   For some members, this is a great option, especially if you're new to Go365.

00:44   Using a fitness device will help you earn Points every day, helping you reach higher

00:49   Statuses faster.

00:51   You can redeem Bucks for fitness equipment, like bikes and cycling accessories, and Go365

00:57   apparel, like shirts and pullovers so you can work out in style!

01:01   Taking care of your health by engaging in Go365 can be good for you, but did you also

01:02   know it can be good for others?

01:03   You can donate your Bucks to various charity organizations like the American Cancer Society,

01:07   the American Diabetes Association, The Red Cross, Easter Seals and more, to help others in need.

01:13   Taking care of your health by engaging in Go365 can be good for you while also being good for others.

01:22   Select the "Discount" option to see what discounts are available to you as a member of Go365.

01:29   You can get exclusive discounts on travel, concert and sports tickets, home fitness equipment,

01:34   race registrations and more!

01:36   Sign in to Go365.com or the Go365 app to start shopping today.

English

00:03       In Go365, Recommended Activities are like longer-term goals you work toward to improve

00:09       your health in ways that are personal to you.

00:12       Go365 recommends activities to you based on the results of your Health Assessment and

00:17       Biometric Screening, and they are generally worth a lot of Points.

00:22       For each Recommended Activity you set, you'll be given a specific time period in which to

00:27       complete it for Points.

00:29       If you reach the goal in time, you'll earn Points.

00:33       If you don't, you can set it again and give it another try.

00:36       Let's see an example: All Go365 members receive a Recommended Activity to either "Stay active"

00:43       or "Get more active."

00:46       The activity is worth Points, but there are also supporting activities you can do to help

00:50       you achieve it, which are also worth Points.

00:54       To achieve this activity, you must earn at least 10 fitness points per day, an average

00:58       of 3 times a week over the entire activity period.

01:03       You can earn those points by getting the right amount of exercise while wearing a compatible

01:06       fitness device, or by visiting a participating fitness facility.

01:11       You'll earn hundreds of daily fitness points, plus 500 Points for achieving the recommended

01:17       activity!

01:18       So you see Recommended Activities are a great way to rack up extra Points throughout your

01:23       program year.

01:25       Make sure you take your Health Assessment and get your Biometric Screening, then set

01:29       your Recommended Activities so you can earn more Points and raise your Go365 Status!

01:35       You'll be on your way to a healthier, more rewarding life.

00:04       Getting to Silver Status and earning rewards is easy!

00:08       In 4 steps you can earn 5,000 Points to get there, which is easier than you might think.

00:14       Step 1, take your Health Assessment to learn more about your current health.

00:18       You'll earn 500 Points for completing all 6 sections.

00:23       Step 2, take it within the first 90 days of your program year and you'll earn an additional

00:28       250 Points.

00:31       Step 3, get a Biometric Screening.

00:34       Earn 2,000 Points for getting your height, weight, blood pressure, cholesterol and blood

00:39       glucose measured.

00:41       It takes 15 minutes and you can visit a location that's convenient for you: your doctor's

00:46       office, Kroger, Walgreens or others.

00:49       If all your results fall within a healthy range, you'll earn 2,000 more Points.

00:56       Step 4, earn daily Points by syncing a fitness device.

00:59       Before you pick a device, check our list of compatible devices.

01:04       You'll earn 750 Points for logging your first verified workout per program year, and you

01:11       can track and earn Points every day when you exercise.

01:15       Congratulations, you've reached Silver Status!!

01:18       Since you earn 1 Buck for every Point, you can redeem 5,000 of your Bucks for $50 in

01:23       gift cards, or apply it toward fitness devices and more!

01:28       But how could you could reach Silver Status if none of your Biometrics are in range?

01:33       You just need to get 1,500 more to reach Silver.

01:36       Dental and vision exams are worth 200 Points each.

01:40       You can complete up to 4 Calculators a year on Go365.com for 75 Points each.

01:47       You can complete a half marathon to earn another 500 Points.

01:51       Wear your compatible fitness device while you walk or work out, and you'll earn 1 Point

01:56       for every 1,000 steps you take.

01:59       You'll also earn 50 extra Points when you exceed 50 fitness Points in a week, or 100

02:05       extra when you exceed 100 fitness Points.

02:09       Getting CPR or First Aid certification will earn you 125 Points.

02:14       And completing a sleep log for a week on the mobile app will earn you

02:18       25 Points.

02:20       If you do all these things, you'll earn enough Points to reach Silver Status and get Bucks

02:25       you can use to reward yourself!

02:27       Visit Go365.com or download our mobile app to create an account and get started.

00:04   Want to earn more by doing more to improve your health with Go365?

00:09   You can earn Bonus Bucks when you reach any of the 3 highest

00:12   Statuses—500 for Silver, 1,500 for Gold and 5,000

00:18   for Platinum—plus, you’ll earn double Bonus Bucks when you reach your highest Status

00:22   from last year.

00:24   For example, a year one Go365 member who reaches Gold Status by the end of their program

00:30   year will earn 1,500 Bonus Bucks for reaching Gold.

00:34   In the Go365 member’s next program year, they achieve Gold Status again and earn 3,000

00:40   Bonus Bucks!

00:42   Curious how many Bonus Bucks you’ve received in the current Program Year?

00:46   Look in the “Bucks-Only Earnings” tab on your Go365 Statement.

00:02   If you're a Go365 member,

00:03   one of the quickest ways to reach Silver Status is

00:06   to get a biometric screening.

00:08   During this activity, a clinician will take your

00:11   blood pressure, measure your height and weight to calculate

00:14   your body mass index, or BMI,

00:16   and will take a blood sample to measure your cholesterol and glucose levels.

00:22   You'll earn 2,000 Points just for getting a biometric screening.

00:26   And if one or more measurements fall within a healthy range,

00:29   you can earn additional Points.

00:32   So how long do these in-range results count as being current?

00:35   In-range results for blood pressure, cholesterol, and blood glucose

00:40   are considered current for two program years.

00:43   If any of these biometrics is in range for you,

00:46   you'll automatically re-earn the screening

00:48   and in-range points for those specific measures.

00:52   So, for example, if all three are in range,

00:54   you would earn a total of 1,200 screening Points

00:57   and 1,200 points for in-range results at the start of your new program year.

01:03   That's a total of 2,400 Points automatically.

01:06   However, BMI is different

01:09   because a person's weight can fluctuate dramatically over the course of a year

01:13   all members must have their BMI measured every year

01:16   to earn the 800 screening Points

01:19   and the possible 800 Points for having a BMI that's in a healthy range.

01:24   You don't have to get a full biometric screening to have your BMI measured.

01:28   You can take a Go365 form with you to your doctor, personal trainer, or a clinic

01:33   and have a professional take your measurements and

01:35   record them on the form.

01:36   Then you submit the form to Go365 by email or snail mail

01:41   to earn your Points.

00:00   When your Go365 program year renews,

00:04   there are important steps you can take

00:05   to get the most from your membership and stay active with Go365.

00:10   Let's review your Status, Points, Bucks, Health Assessment, and Activities

00:15   as you transition from one program year to the next.

00:19   So you can be sure to make the most of your program year renewal.

00:23   Meet Sara. Sara has worked hard to achieve Silver Status over the past program year.

00:28   In her new program year, Sara will start again at Blue Status

00:32   and will earn bonus Bucks as she increases her status.

00:35   When she reaches her highest Status from the prior program year, which was Silver,

00:40   she'll earn double bonus Bucks.

00:43   Sara ended her program year with 7,000 Points and 7,000 unspent Bucks.

00:48   Ten percent of points carry over from year to year,

00:51   so Sara is starting her new program year with 700 Points.

00:54   And because she gets one Buck for every Point she earns,

00:58   The 700 Points that Sara carried over instantly

01:01   gives her 700 bucks, on top of her 7,000 Bucks that were unspent from last year.

01:07   This means Sara starts her new program year with a total of 7,700 Bucks.

01:14   Sara is eager to re-take her Health Assessment Assessment immediately at the start of her new program year,

01:19   because it's worth a lot of Points.

01:20   And it allows her to unlock other features of the program.

01:24   Plus, by completing her Health Assessment within the first 90 days of a new program year,

01:29   Sara receives bonus points.

01:31   She can take her Health Assessment

01:33   by signing into Go365.com or from the Go365 app on her smartphone.

01:39   This quickly brings Sara's total points to 1,450 in her new program year.

01:45   So, she's almost a third of the way to reaching Silver Status again.

01:50   Taking her Health Assessment at the start of the program year also gives Sara her Go365 Age,

01:56   which shows her how healthy she's living today,

01:58   based on her lifestyle.

02:00   Once Sara has gotten started,

02:02   she's ready to complete activities related to her personal health needs.

02:06   Any activities she has in progress will continue without interruption and she'll earn

02:11   Points in whichever program year she completes them.

02:14   Sarah can then start new Activities to earn more Points and work toward a

02:18   higher Status.

02:20   We're sure you'd like the start of your program year to be just as great as Sara's.

02:25   If you're unsure about when your program near renews,

02:28   check with your HR department or benefits administrator.

02:31   Or call the number on the back of your member ID card

02:34   and a Go365 Customer Care Specialist will assist you.

00:00   The road to better health and well-being can be a bumpy one.

00:04   You often set out with big ambitions,

00:06   and even bigger expectations.

00:08   We know that everyone’s journey to better well-being is different,

00:12   which is why we’re giving YOU the power of choice

00:16   with Go365’s Virtual Well-Being Coaching.

00:19   These coaching apps and tools can help you address a range of well-being issues

00:23   whether it’s managing weight, preventing diabetes,

00:27   increasing physical activity, or eating a more healthy diet.

00:30   Need help controlling stress?

00:32   Want to quit smoking?

00:33   There’s an option for you.

00:35   You’ll also be able to choose a level of commitment that you feel

00:38   comfortable with, starting with a free trial and then an upgraded plan

00:42   that’s right for you.

00:44   Start by signing into the Go365 mobile App, and go to the Coaching section.

00:49   From there, choose the Coaching topic that interests you and

00:52   follow the prompts to connect the supporting apps within the Go365 App.

00:57   You can earn Points on a weekly basis if you continue working with any

01:01   of the coaching apps.

01:03   By doing so, you can work your way towards rewards

01:06   like e-gift cards, movie tickets, and fitness trackers.

01:09   Obstacles are inevitable; we’ll get you through them.

01:13   Start your well-being journey

01:15   with Go365’s Virtual Well-Being Coaching.

00:03       You’ve worked hard to maintain good health and now it’s time to reward yourself by

00:08       spending your Bucks in the Go365 Mall.

00:13       If you’ve chosen to redeem your Bucks for electronic gift, or e-gift, cards, you can

00:17       go to the Mall section on Go365.com

00:21       or on the mobile app and browse the e-Gift Cards category.

00:25       When you select a specific e-gift card you like, you can choose the value and the quantity

00:30       and then select “Add to cart.”

00:33       After you check out from the Mall, you will see an e-gift card code that you can directly

00:37       copy and paste at the retailer’s website.

00:41       For example, if you used Bucks to redeem a $25 Amazon.com e-Gift Card, you would copy

00:47       and paste the e-code on Amazon’s website during the checkout process and $25 would

00:53       be applied toward your purchase.

00:55       You can also find the e-gift card codes in your Order History on Go365.com or in the app.

01:02       On Go365.com, select “Shop” at the top and find “My Orders” next to your

01:09       “Cart” in the top right.

01:11       In the app, select the "Shop" tab along the bottom first and then find your Order History

01:17       in the top left corner.

01:19       Select the item you ordered to view the Order Details

01:22       and find the e-gift card for that order.